Leaf Empire Store Policies

Welcome to Leaf Empire!

We're thrilled you've chosen to grow your indoor jungle with us. Whether this is your very first plant or you've already run out of windowsills, we're grateful you've chosen to shop with us.

By placing an order through our website, you agree to the policies outlined below.

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Ordering

Once you've placed your order, you'll receive an email confirming we've received it. Your order is only confirmed once payment has been successfully received.

Every now and then, despite our best efforts, a plant may become unavailable due to stock discrepancies or unforeseen circumstances. If this happens, we'll contact you as soon as possible to offer a suitable replacement, store credit, or a full refund.

We reserve the right to cancel or refuse any order where necessary.

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Pricing & Payments

All prices are listed in South African Rand (ZAR).

Orders are packed and dispatched once payment has cleared.

While we do our best to ensure pricing is accurate, occasional errors can happen. If we discover an error before your order has been dispatched, we'll contact you to discuss the available options before processing your order.

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Our Plants

Plants are living products, not factory-made items. Every leaf, vine, and splash of variegation is unique.

The photographs on our website are intended as a guide. The plant you receive may vary slightly in size, colour, shape, leaf count, or variegation—and that's part of what makes owning living plants so rewarding.

Some plants are naturally a little quirky. We prefer to call it personality.

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Shipping

We are based in Gauteng, South Africa, and proudly ship nationwide using trusted courier partners.

Orders are typically processed, packed, and dispatched within 2–4 working days.

To give your plants the best chance of arriving safely, we generally dispatch orders on Monday and Tuesday. This helps prevent parcels from spending the weekend in a courier depot when they'd much rather be heading to their new home.

Once your parcel has been collected, you'll receive a tracking number over email so you can follow its journey.

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How We Pack Your Plants

We take great pride in our packaging.

Every plant is carefully prepared by:

• Securing the soil to prevent spills.

• Supporting stems and foliage with protective corrugated cardboard.

• Adding cushioning to minimise movement during transport.

• Individually wrapping delicate plants where necessary.

Whenever possible, we reuse clean, sturdy boxes and packaging materials. So if your order arrives in a box that's had a previous adventure, that's simply our way of being a little kinder to the planet.

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Delivery

Shipping costs are calculated at checkout.

While we take every precaution to package your plants safely, responsibility for the parcel transfers to the courier once it leaves our premises.

We recommend that you:

• Track your parcel using the provided tracking number.

• Ensure someone is available to receive the delivery.

• Unpack your plants as soon as possible after arrival.

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Plant Care After Delivery

Your new plant has just been on a bit of an adventure, so give it a little time to settle in.

We recommend that you:

• Unbox your plants as soon as they arrive.

• Place them in a suitable location with the appropriate light.

• Wait a few days before watering unless the potting mix is dry.

• Avoid repotting immediately unless absolutely necessary.

• Allow the plant time to acclimatise to its new environment.

It's perfectly normal for a plant to look a little grumpy after travelling. A yellow leaf, slight drooping, or a bit of sulking is simply part of adjusting to a new home. With the right care, most plants recover beautifully.

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Plant Guarantee

We only ship plants that we would happily welcome into our own collection.

Every plant is carefully inspected before leaving Leaf Empire.

Because plants are living organisms, we cannot guarantee how they will grow or perform once they leave our care. Factors such as lighting, watering, humidity, temperature, potting mix, and general care all play an important role in a plant's health.

While we can't guarantee perfection, we can promise that every order is packed with care and sent with the intention of arriving healthy and ready to thrive.

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Returns & Exchanges

Because our plants are living, perishable products, all return and exchange requests are handled on a case-by-case basis.

If you believe there's an issue with your plant, please contact us as soon as possible with your order number and clear photographs.

In some cases, we may ask that the original plant be returned to us for assessment before a replacement or refund can be considered.

Please note:

• Return shipping costs are the responsibility of the buyer unless otherwise agreed.

• Returns and exchanges are not guaranteed and are subject to our assessment.

• We cannot accept returns simply because you've changed your mind.

• Minor cosmetic imperfections, natural variation, and normal shipping stress are not considered faults.

• Plants that have been repotted, altered, pruned, or improperly cared for after delivery are not eligible for return.

If your plant arrives with significant damage during transit, please contact us within 24 hours of delivery and include clear photographs of both the packaging and the affected plant. We'll always do our best to find a fair solution.

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Disclaimer

We do our best to provide accurate care information, product descriptions, and guidance regarding pet-friendly and reptile-safe plants. However, every pet, reptile, and household is different.

We strongly encourage customers to research the specific needs and behaviours of their pets before introducing any plant into their environment.

Leaf Empire cannot be held responsible for injury, illness, allergic reactions, plant consumption, or damage resulting from the use, placement, or care of plants purchased from us.

Likewise, the care advice provided on our website is intended as general guidance. Individual growing conditions vary, and we cannot guarantee identical results in every home.

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Privacy Policy

Your privacy is important to us.

We collect only the information necessary to process your order, communicate with you, and provide customer support.

Your personal information may be shared with trusted third parties such as payment providers and courier companies where required to fulfil your order. We do not sell or rent your personal information to third parties.

Leaf Empire is committed to handling your information responsibly and in accordance with South Africa's Protection of Personal Information Act (POPIA).

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Terms & Conditions

By using our website and placing an order, you agree to these Store Policies.

Leaf Empire reserves the right to:

• Correct pricing, product descriptions, or stock availability errors.

• Update or amend these policies at any time without prior notice.

• Refuse or cancel orders where necessary.

• Limit quantities available for purchase.

All content on this website, including photographs, logos, product descriptions, and written content, remains the property of Leaf Empire and may not be copied, reproduced, or used without written permission.

These policies are governed by the laws of the Republic of South Africa.

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Thank You

Thank you for supporting a small South African business.

Every order means more than you know, and we genuinely appreciate you choosing Leaf Empire. We hope your new leafy addition settles in quickly, grows beautifully, and only tests your patience when it's time to find space for the next one.