Question 1

What types of plants do you sell?

Accepted Answer

We offer a wide range of indoor plants, terrarium plants, reptile-safe plants, kokedamas, and more — all carefully selected for quality and care.

Question 2

Are your plants pet and reptile safe?

Accepted Answer

Many of our plants are reptile- and pet-safe, but please select the filter options on the shop page to be sure it suits your specific requirements or pets.

Question 3

How do I care for my new plant?

Accepted Answer

Each plant comes with care instructions, and we also share detailed guides on our website and blog to help you keep your plants happy and healthy.

Question 4

Do you offer delivery?

Accepted Answer

Yes! We ship nationwide across South Africa, ensuring your plants arrive ready to thrive.

Question 5

How do you package plants for shipping?

Accepted Answer

We carefully secure the soil with wrapping to make sure it doesn’t fall out during transport. Then we wrap the plant with corrugated cardboard so it sits snug in the box and protects the leaves from damage. The plant is boxed with extra filler to fill any gaps, so nothing moves around during handling. We use eco-friendly materials whenever possible — so don’t be surprised if your plant arrives in a secondhand box. It’s all part of our effort to reduce waste and cost!

Question 6

Can I order plants for a gift?

Accepted Answer

Absolutely! We can include a personalized note or special packaging upon request — just let us know when you order.

Question 7

What if my plant arrives damaged?

Accepted Answer

If your plant arrives in poor condition, please contact us immediately with photos so we can try to help resolve the issue promptly. However, please note that once the plants leave our premises, responsibility transfers to the courier. Shipping is at the buyer’s expense and risk.

Question 8

Do you restock regularly?

Accepted Answer

Yes, we update our stock frequently, especially for popular and seasonal plants, keep an eye on our sales and social media for new arrivals!

Question 9

Can I find your plants in physical stores?

Accepted Answer

Some of our kokedamas and plants are available at select stockists, but we do not have a physical walk-in store. We’re an online-based shop only.

Question 10

How do I join your WhatsApp sale group?

Accepted Answer

You can join by contacting us through our website, over WhatsApp or social media — we’ll add you to our community where you can shop new plants every week!

Question 11

Do you offer exchanges or returns?

Accepted Answer

Because plants are perishable living items, we do not accept returns or exchanges. Please choose carefully, and feel free to ask us any questions before purchasing!

leaf empire

FAQ