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SHIPPING & RETURNS

Shipping Policy

We’re based in Gauteng, South Africa and ship nationwide using trusted courier services.

Processing & Dispatch

  • Orders are typically packed and dispatched within 2–4 working days.

  • Shipping days are usually Monday to Wednesday to avoid plants sitting in depots over weekends.

  • You'll receive tracking info once your order is on the way.

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Packaging

We take care to package each plant securely:

  • Soil is wrapped to prevent spillage

  • Plants are supported with corrugated cardboard

  • Extra padding is added to prevent movement during transit

  • We use eco-friendly and reused materials where possible, so don’t be alarmed if your order arrives in a secondhand box — it’s part of our effort to reduce waste.

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Courier & Delivery

  • Shipping is at the buyer’s expense and risk.

  • Once the parcel leaves our premises, we are not liable for any loss, delay, or damage during transit.

  • We recommend tracking your parcel and being available to receive it on delivery day.

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In Case of Issues

If your plant arrives in poor condition, please contact us within 24 hours of delivery with clear photos so we can assist where possible.

Return & Exchange Policy

Because plants are perishable, we handle returns on a case-by-case basis.

Returns will only be considered once the original plant has been sent back to us for evaluation. After we assess its condition, we’ll let you know if a replacement will be sent.

Please note:

  • Return shipping costs are the buyer’s responsibility

  • Exchanges are not guaranteed and are based on the plant’s condition upon return

  • We do not accept returns or exchanges for healthy plants or if the issue was caused by courier handling

We’re here to help where we can — please reach out with photos and details as soon as possible if you have a concern.

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